Kristen Short Posts

Competitive recruiting tactics, scarcity of highly skilled IT talent, and continued remote work conditions have spurred employers to adapt how they recruit and maintain tech workers. Here's how.

Companies that succeed in the business of technology are skilled in solving complex infrastructure, software, security and data management challenges. But how do today’s solution providers, vendors and distributors solve the workforce challenge of greater diversity, equity and inclusion (DEI)?

As channel organizations budget for 2021, how will the economic recession influence customer investments in IT services, solutions and products? How can MSPs, solution providers and vendors maintain and grow their customer base? A strong customer experience (CX) holds the key.

COVID-19 prompted IT companies to rethink more broadly how they approach customer acquisition, engagement and support, according to IT leaders in a “Surviving and Thriving” panel at CompTIA's 2020 EMEA Member and Partner Conference.

In a matter of weeks, the threat of a growing pandemic and looming recession turned what was considered “business as usual” upside down. These conditions accelerated the application of emerging technologies, including AI, blockchain and biometrics.